Category: Professional Development

Professional Development

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can  take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
Professional Development

Change Management: Prepare to Succeed

Change is an inevitable fact of life, and when working with executive offices or legislative bodies it’s often mandatory.  Whether it’s implementing a new eProcurement system, utilizing new solicitation methods, or just modernizing your codes and processes; it’s a manager’s responsibility to ensure successful adoption.  Change Management ranked #8 on NASPO’s Top Priorities for 2020.  Here’s how to facilitate change and achieve buy-in from your office.

  Read more “Change Management: Prepare to Succeed”

Professional Development

Accelerated Innovation During a Pandemic?

Despite the pandemic’s disruption of normal work life, innovation can still take place. A disruption can often be the catalyst of systemic change. This is because in a disruption, there is a push to quickly fix inefficiencies within the system. The main killer of innovation is often habit.  The COVID-19 pandemic has disrupted businesses and government across the country, but it doesn’t mean your office cannot capitalize on the opportunity for innovation. Although the COVID-19 pandemic is unprecedented, the techniques used to fuel innovation from disruption are still applicable today.[1]

Read more “Accelerated Innovation During a Pandemic?”

Professional Development

Managing Remote Workers

Managing a remote team of workers for the first time can be challenging in the best of circumstances, much less now in what feels like a disorienting wave of bad news and emergency actions. It can feel uncomfortable to not be able to swing by someone’s office to talk to them face to face or have meetings where you can see expressions and body language.
Here are some tips and resources to help you manage your team remotely:

Read more “Managing Remote Workers”

Professional Development

Ease Working From Home

The COVID-19 pandemic has left many organizations to figure out how to best adjust their workflows and training programs to meet the changing demands of our current work environment. This means many organizations (NASPO and Procurement U included) are moving to remote work options. While it is important for every organization to do something, the reality is that it can be much more challenging for some organizations to quickly ramp up a work-from-home situation, and training programs are left evaluating their ability to deliver effective training in a virtual environment.
Below are some tips and resources that could help you manage virtual training or remote work options. Read more “Ease Working From Home”
Professional Development

Be a Better Boss

When I became a new supervisor in 2008, I realized right away that I was woefully under-prepared. My agency offered no training at all! I was a newly minted public librarian so I dug into our collection and started reading. I spent the next decade reading every kind of management book, psychology book, and motivational book I could find.

Here are my reading recommendations for your path to being a better boss: Read more “Be a Better Boss”

Professional Development

Succession Planning: Don’t Just Plan for Your Future

As a greater proportion of the workforce reaches retirement age each year, the importance of succession planning has never been more apparent.  Talent management and succession planning ranked #6 on NASPO’s Top Ten priorities for 2020 .  Never fear!  Pulse is here to help with some tips and tricks for a successful planning process. Read more “Succession Planning: Don’t Just Plan for Your Future”
Professional Development

Eliminate these four Productivity Killers in 2020!

At NASPO, we know our members are usually involved in multiple projects at one time.  Not only is each project timely, and essential, but chances are it’s complex by nature too. Do you want 2020 to be your most productive year yet?  Let us help. Thanks to our friends at TopThink and Forbes, we want to highlight four common habits to avoid to help make you as productive as possible.
Read more “Eliminate these four Productivity Killers in 2020!”