State governments across the country have switched to work from home to comply with quarantine orders. This has closed some state offices, significantly reduced the hours of other state offices, and has caused wide-spread delays in citizens receiving services across the country. This has created a demand to expand eGovernment services and, according to the United Nations survey, some world governments have responded to this demand by making more government services available online. As more states expand eGovernment services, lessons can be learned from how one country went almost 100% online years ago: Estonia.
Read more “Implementing eGovernment: 3 Lessons from Estonia”
Despite the pandemic’s disruption of normal work life, innovation can still take place. A disruption can often be the catalyst of systemic change. This is because in a disruption, there is a push to quickly fix inefficiencies within the system. The main killer of innovation is often habit. The COVID-19 pandemic has disrupted businesses and government across the country, but it doesn’t mean your office cannot capitalize on the opportunity for innovation. Although the COVID-19 pandemic is unprecedented, the techniques used to fuel innovation from disruption are still applicable today.
Read more “Accelerated Innovation During a Pandemic?”